Kamahameha

On sunday, I had this cranky customer. She came up with her son and three items; he was getting a corkboard separately. Apparently it was five dollars cheaper at Zellers. Now, we do have the option as cashiers to control the price of something without consulting a manager if it is within ten dollars, however, this woman did not have the right idea of going about asking for it.

Now, the first question that comes to my mind when a customer asks for a price difference is if it is in the flyer of the other place, or website or something like that. That's just conditioning for me so that I can have proof it actually should be changed. So I asked her that, just out of habit, and she says Well I don't know how I can do that, as it was just a price tag on the shelf, in a very "Duhhhh" tone.
(So why didn't you buy it at Zellers? What does it matter to you if your money is spent in my store or their's? Get the HBC! lol)

I didn't want to fight with her...but this woman was being a little rude, and her son looked a bit uncomfortable. I told her that I can't just do something that's on the shelf, like, I need proof. She hmmpfed. When her total came up, her son looked at her as the bill he was holding in his hand wasn't going to cover it. She starts digging in her wallet, complaining "didn't think it was going to actually come up to this much..." (DID ya now?)

This customer was lucky enough to get a service survey. Oh Joy. Doesn't bother me that much though because I know she would have had the same attitude had I given her the price match.
It's the little things in life :)

Yesterday!
Interesting and random again! I like getting the randomness back.

I fixed two buttons on my brand new jacket. They were loose in the first place and I sewed them on tighter. Ahaha. Kudos to my threading skills I didn't realize I still had. :D

I went into work to talk to them about my hours and to buy some new headphones (which rock, I will always recommend panasonic brand headphones, as well as my beloved Skull Candies, of course.)
Turns out that woman filled out the customer service survey and was "disgusted" with the associates (me) behaviour, and was displeased because she had no way of proving it. She thought it was petty I suppose (to be honest woman, I did too. You shouldn't have made such a big deal.)
I told my managers that it was me who had rung her through, explained my position, told them I wouldn't do it again, but, just at that point in time I didn't feel it was wise for me personally to give it to her. Lol, maybe my cashier position isn't the place to be teaching people ettiquette, but I am that type of person and this made me feel just a little victory. I got a bit of a reprimand for it, but they understood. :)

On my way to work though, it just HAD to start raining. Gah.
However, when I got back to the bus terminal finally, I walked up to where my bus would stop and pick up, because although according to the time the bus might have already left, there was someone standing there with a large umbrella waiting.
I asked her if she was waiting for the fifteen, she said yes, but that she had just got there herself.

She invited me under her umbrella and we chatted for a bit, eventually deciding to take another bus instead.
Getting on that bus, our conversation continued from where we lived, what we did, the weather and all that jazz.
I never got her name, I must confess, nor did I ever reveal mine. She looked like a Melissa though (lol, wtf I know.)

When we neared her stop, she convinced me to take her umbrella with me, because she only had a tiny walk and mine was ten minutes. I wanted to argue, but she said to take it. Apparently she found it in her break room after it had just been sitting there for months anyways, so she didn't have much claim to it either. She waved to me after she got off and the bus passed by.

Walking home, I'm actually pretty darn happy I had that umbrella. It was very cold and wet.

Thanks, Stranger!